How to make information accessible to people with aphasia

Here’s how you can do it:

1. Use clear, direct language

• Short sentences: Aim for one idea per sentence.

• Everyday words: Prefer “buy” over “purchase,” “help” over “assist,” unless technical terms are necessary.

• Avoid idioms & jargon: Phrases like “hit the ground running” can be confusing.

2. Structure your writing for scanning

• Headings & subheadings: Break the text into clearly labelled sections.

• Bulleted or numbered lists: Easier to follow than dense paragraphs.

• Plenty of white space: Reduces visual overwhelm.

3. Support understanding with visuals

• Icons, diagrams, or photos alongside text to reinforce meaning.

• Highlight key points in bold or color (but avoid excessive decoration).

4. Make reading physically easier

• Readable fonts: Sans-serif fonts like Arial, Calibri, or Verdana, size 14–16 pt.

• Left-aligned text: No full justification (which creates uneven spacing).

• Good contrast: Dark text on light background is best.

5. Give context and check understanding

• State the purpose up front (“This letter is about your appointment on…”).

• Summarize at the end with the key action points.

• Invite clarifying questions in plain terms (“Please call if you want me to explain any part”).

6. Offer multiple ways to access the message

• Digital + print versions if possible.

• Audio recording or read-aloud option for those who process speech more easily than reading.